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Voice Mail Administration
Voice Mail and Message Notification/Retrieval Applications
Page 8 Mitel
®
5000 Enterprise
®
Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Voice Mail and Message Notification/Retrieval Applications
Two features combine to provide the voice mail system: the Voice Mail application and the
Message Notification/Retrieval (MNR) application.
• Voice Mail: Handles all calls that
are directed to Voice Mail placed by
subscribers and nonsubscribers.
Callers hear the main company
greeting, followed by a menu of
available options. Endpoints can
forward or transfer calls directly to
their mailbox using the application
extension number. The Voice Mail
application can also be the
message center for subscribers’
endpoints.
• Message Notification/Retrieval:
When endpoint users respond to
message indications, they call the
MNR application and are
prompted for their password.
System users and external callers access voice mail by:
• Dialing the phone number or extension number assigned to the Voice Mail application.
• Being transferred to Voice Mail by Automated Attendant.
• Being forwarded to the Voice Mail when a called endpoint is unavailable (using the Call
Forwarding or System Forwarding features).
• Responding to Message Waiting indications.
Call to Voice Mail application
Voice mail answers and plays a
greeting followed by a menu of
options.
Caller selects option.
Caller does not
select an option.
Call is sent to selected mailbox.
Caller uses the
directory and
selects the
name of party
wanted.
Call is sent to
mailbox. Or a
subscriber
enters his own
mailbox.
Call is sent to
the Voice Mail
designated
dial-0 operator.
Message is left in mailbox
Voice mail leaves a message waiting
indication at the endpoint designated for the
mailbox.
Endpoint user is prompted for
the password.
Endpoint user responds to message
indication by pressing the Message button or
entering a feature code.
Intercom call is placed to MNR
application.