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Voice Mail Administration
Introduction
Page 6 Mitel
®
5000 Enterprise
®
Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Introduction
Voice mail is an integrated component of the Mitel
®
5000 phone system. This guide provides
administrator feature instructions that are provided in the Enterprise
®
Messaging (EM) and
Basic Voice Mail (BVM) voice mail systems.
Because various voice mail products work with the Mitel 5000 system, this guide does not
include voice mail subscriber (user) feature instructions. Refer to the appropriate voice mail user
guide for your system for feature descriptions and instructions:
• Enterprise Messaging, Basic Voice Mail, and Embedded Voice Mail Card User Guide,
part number 835.3205
• NuPoint Messenger Messaging User Guide
Voice Mail Systems
The Mitel 5000 supports the following voice mail systems:
• Basic Voice Mail: BVM is the built-in voice processing system that provides voice mail
and voice messaging for system users. BVM does not support Fax-On-Demand, buffered
SMDR, or Unified Messaging. If part of a network, mailboxes on a Mitel 5000 node
equipped only with BVM cannot forward messages to, or receive messages forwarded
from, mailboxes on other nodes.
• Enterprise Messaging: EM is an external voice mail system that provides several
advanced voice processing features such as Unified Messaging, Automatic Speech
Recognition (ASR), Text-to-Speech (TTS) functionality, and Fax-on-Demand capabilities.
• NuPoint Messenger: NuPoint Messenger is an external voice mail system that provides
voice and fax messaging capabilities, paging support, and personal mailboxes. NuPoint
also provides unified messaging capabilities so subscribers can listen to their voice mail
messages through their e-mail client and their voice mails through the Telephone User
Interface (TUI). For NuPoint Messenger documentation, go to the Mitel Online Web site
(http://www.edocs.mitel.com). For NuPoint administration, refer to the Web Console Help
and the Technical Documentation Online Help.
If applicable, you can also contact your system administrator or local provider for more
information about your voice mail system.