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Troubleshooting ELA
Issue 1 July 1997
57
“Everyone else seemed to
have received their
enhanced-list message.
I got mine much later.”
User mailbox full Check the List Measurements Subscriber
Day screen for the affected user. Look at
the available mailbox space. Advise the
user to delete unneeded messages and
greetings, if appropriate or consider putting
the user in a COS with a larger mailbox.
Enhanced list was
very large.
Remember that ELA ‘throttles’ traffic during
periods of heavy user traffic. Inform user
that it message delivery to a large recipient
population does take time.
Networking problems
between originator
system and recipient
system.
Perform networking troubleshooting. See
Lucent I
NTUITY
Messaging Solutions Digital
Networking,
585-310-567 for more
information.
You inadvertently delete an
Enhanced List.
There are 2 ways to restore an Enhanced
List:
■ Re-enter the names on the list.
■ Restore the data from the previous
night’s tape backup.
!
WARNING:
There is no way to selectively restore
only enhanced lists from the backup
tape. Your system will lose all
incremental administration data from
the point of backup. Use this method
only if you are sure the business can
tolerate the loss of recent
administration.
Table 5-3. User Questions or System Functionality Symptoms —
Continued
Question/Symptom Possible Cause Answer/Suggested Remedy
Continued on next page