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ELA Administration
Issue 1 July 1997
3
■ Forward messages to support staff automatically.
If you often forward incoming messages, you can create an enhanced-list
mailbox that automatically forwards messages to your staff. Your staff can
review the messages and then respond to them as they normally would.
ELA Administration
Only the system administrator (sa) login can administer enhanced lists.
Basic Concepts
To understand ELA, you first need to understand some concepts and
terminology, such as
trusted servers
and
domains
.
A
trusted server
is a computer or a software application in a domain outside of
I
NTUITY AUDIX that uses its own login and password to launch an IMAPI session
and access AUDIX mailboxes. The ELA software, acting as a trusted server, can
access and manipulate an AUDIX message just as the AUDIX application does.
For the purposes of ELA, a
domain
is a logical boundary defined by the
application. I
NTUITY AUDIX voice/fax mail messaging is one domain, and ELA is
another domain. The two domains are linked together to allow messages to be
distributed between domains.
For a complete discussion and definition of trusted server and domain, see your
I
NTUITY
Messaging Solutions Release 4 Administration
book.
Planning with Professional Services
ELA is a separately purchasable feature that incurs a Right-to-Use (RTU) fee.
ELA requires some solid planning to ensure your system makes effective use of
the feature. You can contract with Professional Services to work with you to plan
and administer ELA, or you can do the planning and administration yourself
using ELA worksheets that your account representative provides. In either case,
the result of that planning is completed ELA worksheets that you will use as you
proceed to implement ELA.
ELA also requires some AUDIX Administration, as well as administration of the
ELA server itself.