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Preventative Maintenance and Troubleshooting
56 Issue 1 July 1997
Recipient claims s/he did
not get an ELA message.
■ Mailing list not
current
Check the mailing list for the recipient’s
name. Administer, if necessary.
■ Subscriber’s
mailbox not
administered
correctly
■ Check the Subscriber screen for the
affected user. Look at the Mailbox size.
Put user in a COS with a larger mailbox,
if necessary.
■ Check the List Measurements
Subscriber Day screen for the affected
user. Look at the available mailbox
space. Advise the user to delete
unneeded messages and greetings, if
appropriate.
■ Check that Community ID is correct.
■ System delivery
failure
System delivery failures can arise from
many sources.
■ Check the Delivery Failure Log (see
"Checking the Delivery Failure Log" on
page 5-52).
■ Check the Administrator’s Log for
related alarms. If an alarm warrants
further action, see
Lucent I
NTUITY
Messaging Solutions Release 4 Alarm
and Log Messages,
585-310-566.
■ Verify network capabilities with your
PC/LAN administrator.
■ Sending
Restrictions not
consistent across
machines
Administer Community IDs for all Lucent
I
NTUITY machines, if appropriate.
An enhanced-list member
keeps disappearing from
Enhanced Lists.
System feature to
delete non-
administered remote
users is active.
■ From AUDIX Administration, enter
ch sys fe. Access page 4 and change
the
Even if on Mailing List?
field to n.
■ Re-administer the remote user.
“I can’t send a message to
an enhanced-list mailbox.”
User belongs to a
community with
sending restrictions
administered.
Consider whether to change this user’s
community ID to allow her/him to use
Enhanced Lists.
Table 5-3. User Questions or System Functionality Symptoms —
Continued
Question/Symptom Possible Cause Answer/Suggested Remedy
Continued on next page