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Troubleshooting ELA
Issue 1 July 1997
55
Troubleshooting ELA
Table 5-3 lists questions users ask the system administrator and suggested
remedies to commonly encountered system problems.
Table 5-3. User Questions or System Functionality Symptoms
Question/Symptom Possible Cause Answer/Suggested Remedy
During an upgrade failure,
installer/administrator
cannot differentiate
between AUDIX mailboxes
and ELA mailboxes.
Use the li cos command from AUDIX
Administration to determine the ELA
Class(es) of Service. Use the li su
command and note the extension(s) of all
mailboxes with the applicable COS.
“I try to reply to a message
I got, but I get a system
message that I can’t.”
Message was sent to
an enhanced list that
did not permit “Reply
to Sender.”
■ Administer the enhanced list to allow
Reply to Sender, if appropriate.
■ Educate your users about ELA
functionality.
Community IDs for the
user or recipient
incorrectly
administered
Administer Community IDs for user or
recipient, if appropriate.
Recipient is not on a
Lucent I
NTUITY system
or is on a pre-R4
system.
Upgrade system to Lucent I
NTUITY R4.2_4
or higher.
“I am getting multiple
copies of the same
message.”
Recipient is on more
than one list.
■ ELA does not check nested lists to see
if the same name appears in more than
one place. Print out a copy of your
enhanced lists and remove duplicates,
if possible.
■ Educate your users about ELA
functionality.
You inadvertently delete
the shadow mailbox.
ELA raises a warning alarm. Any messages
waiting in the delivery “queue” is lost.
Re-enter the shadow extension on the Set
Up Enhanced-List System Data window
and then press (F3)
.
Continued on next page
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