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Model 8601 SoftPhone for Pocket PC User Guide
FREQUENTLY ASKED QUESTIONS
This section includes some of the most frequently asked questions. If you have prob-
lems with your phone or voice mailbox, refer to this section before you contact your
system administrator or your local Inter-Tel dealer.
Q1. How can I retrieve messages if I don’t know the password for my voice mail?
A1. Try using your extension number, which is your default password. Or, maybe you
don’t have a password, in which case tapping is all you need to do. If these
options don’t work, contact your system administrator, who can change or erase the
password for you. You can then retrieve your messages and reset the password, if
desired (see page 24).
Q2. Why can’t I retrieve deleted messages?
A2. Voice mail may have erased your message. After a programmed amount of time has
lapsed, up to 24 hours, voice mail automatically erases all deleted messages. If you
attempted to undelete a voice mail within this time frame but you were still unsuc-
cessful, your voice mail system may not have sufficient space programmed to store
deleted messages. Or, your telephone system may not be using a software version that
supports this feature. Contact your system administrator to determine if this feature is
available.
Q3. How can I set the number of rings that are allowed before the call is sent to voice
mail?
A3. Only your system administrator can change the number of rings.
Q4. How can I change the name displayed on my Model 8601?
A4. Only your system administrator can change the name on the display.
Q5. Can I leave a silent message for a Model 8601 extension?
A5. Yes. When the message is left, the display shows “You have xx message(s).” (where
the xx indicates the number of the message that you have). See page 9.
Q6. Does the Model 8601 support any other language, such as Spanish or Japanese?
A6. No. The Model 8601 supports English only.
Q7. Can I use account codes with my Model 8601?
A7. No. The Model 8601 does not support account code.
Q8. Can I forward calls from a Model 8601 extension to another extension or outside
number?
A8. No. You can only forward calls from your primary extension (the phone at your desk).
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