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Model 8601 SoftPhone for Pocket PC User Guide
TROUBLESHOOTING
The following table lists some possible problems that you may encounter when using
the Model 8601.
PROBLEM PROBABLE CAUSE SOLUTION
The Model 8601 does not
start.
The status remains “Con-
necting...”
A register error message
is displayed.
The PDA is not getting a signal
from the wireless access point.
Move closer to the access point.
Verify that you have access to the
Internet.
The network connection is not
active.
Consult your system administrator.
The network settings are not
properly programmed.
The Model 8601 does not
recover from a fault con-
dition
The PDA is not responding. Restart the PDA, as described
below:
1. Select Memory in the Start\Set-
tings\System.
2. Tap the Running Programs
tab.
3. Stop all existing applications,
including the Model 8601, then
tap OK.
4. Press the Reset button. The
PDA should automatically be
rebooted.
If the problem still exists, consult
your system administrator.
Audio quality is bad. You may not be using a head-
set.
Use a headset.
Audio is choppy. The Pocket PC microphone is
picking up background noise
and sending it to the telephone
system.
Try using a headset. If the pro-
gram still exists, consult your sys-
tem administrator.
You cannot answer calls. The Handsfree On/Off station
flag is not disabled in Axxess
Database Programming.
Consult your system administrator.
A call gets dropped sud-
denly while on a call.
The PDA goes into stand-by
mode and loses its network
connection.
Disable the stand-by mode on the
PDA.