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Axxess
®
Model 8500 Phone User Guide
Remote Access Password 57
Remote Feature Access 58
Remote Messaging 44
Requesting
a callback 15
a reminder message 36
Agent Help 59
agent help 59
Responding to a Waiting Call 18
Retrieving Messages 28
Returning
feature buttons to default 51
phone to default 40
to a call 19
to default operation 40
Reverse Transfer 22
Reverse Transfer (Call Pick Up) 22
Ring Intercom Always 14
Ring Types 39
S
Saving Last Number Dialed 25
Saving Volume Levels 38
Screening Calls 55
Search Order 43
Secondary Extension Button Assignments 52
Secondary Language 40
Selecting a Ring Tone 39
Sending Calls to Voice Mail 21
Sending Messages 33
Setting
account codes 54
preferences 38
Setting Up
remote messaging 44
voice mail 11
SMDR (Station Message Detail Recording) 54
Software Compatibility 7
Speaker 26
Speed Dialing 46
Standard Account Codes 54
Station Message 15
Station Message Detail Recording 54
Station Speed Dial 46
Storing Station Speed-Dial Numbers 47
System Administrator 64
System Hold 19
System Speed Dial 48
T
Terminating ACD Agent Calls 62
Timers 23, 62
Transferring Calls 21
U
Undeleting Messages 32
Using
account codes 54
defaults 11, 17, 35, 36
do-not-disturb mode 35
feature buttons 51
group listen 26
headset 25
message button 28
mute button 26
off-hook voice announce 15
record-a-call 49
reminder messages 36
reverse transfer 22
secondary extension buttons 52
speaker and microphone 26
voice mail directory 56
voice mail messages 30
V
Voice Mail
administrator 5
directory 56
flowchart 75
messages 15, 30
options 41
Voice Processor 5
Volume Levels 38
W
Waiting Calls 18
Welcome 2
What the Administrators Can Do for You 64
What You See and Hear 6
Working in Hunt Groups 60
Wrap-Up Timer 62
Z
Zones, Page 50