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Axxess
®
Model 8500 Phone User Guide
When you log in to a group, you may be automatically connected to a call after you
hear a short ring burst. If the ACD Agent ID Automatic Connect option is enabled for
your hunt group and you are using a headset, you will be automatically connected. If
this option is not enabled for your hunt group, the call will ring until you answer it or
until it times out to another extension.
NOTE: Even if the ACD Agent ID Automatic Connect option is enabled, the first call
you receive (after you log in or remove your phone from DND while logged in) will ring
until you answer it. You will, however, be automatically connected to subsequent calls.
To log out of one or more ACD hunt group:
1. EITHER, Dial to log out of all of your ACD hunt groups at once. You
hear a confirmation tone.
OR, With or without the handset lifted, dial
. If you were logged in to
only one hunt group, the procedure is complete. If you were logged in to more
than one hunt group, dial the extension number of the desired ACD hunt group.
2. Hang up.
Ending an ACD Hunt Group Call
Each time you end an ACD hunt group call, a wrap-up timer is started. Until this
timer expires, you will not receive another call through any ACD hunt group. You
can, however, end the wrap-up session before this timer expires, as described below.
To terminate the ACD Agent wrap-up period before the timer expires:
1. With the handset in the cradle, dial .
2. Hang up.
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