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Axxess
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Model 8500 Phone User Guide
Index
A
About This Guide 2
About Voice Mail 5
About Your Phone 3
Accessing Your Mailbox 29
Account Codes 54
ACD Agent Wrap-Up Period 62
ACD Hunt Groups 60
Adding Parties to a Conference 20
Adjusting Your Phone’s Viewing Angle 10
Administrators 64
Agent Help 59
Agent IDs 60
Alternate Greeting 12
Assigning Secondary Extension Buttons 52
Automatic Call Answer 40
Automatic Call Distribution (ACD) 60
Automatic System Forwarding 24
B
Background Music 39
Buttons
DSS/BLF 52
feature 51
lamps 6
mute 26
secondary 52
special 4
C
Call Pick Up (Reverse Transfer) 22
Call Waiting 18
Callbacks 15
Calls
enabling/disabling hunt groups 60
ending ACD 62
forwarding 23
making 12
making conference 20
making emergency 18
picking up reverse transfer 22
placing non-handsfree 14
placing on hold 19
receiving 12
receiving non-handsfree 16
receiving off-hook voice announce 15
redirecting 16
returning to held caller 19
transferring 21
waiting for called phone 15
Camp On 15
Canceling
call forwarding 23
callback requests 15
do-not-disturb 35
messages 28
queue requests 17
reminder messages 36
unheard messages 34
Cascade Levels 44
Changing
call screening transfer method 42
directory name 41
fax destination number 43
keymaps 39
language 40
mailbox password 41
message envelope 41
message search order 43
personal greeting 12
remote access password 57, 58
transfer method 42
voice mail message envelope 41
volume levels 38
Clearing Reminder Messages 36
Conference Calls 20
Connecting a Headset 25
D
Default Feature Codes 67
Defaults
do-not-disturb message chart 35
mailbox password 11
outgoing call feature code 17
reminder message chart 36
Deleting Station Speed-Dial Numbers 48
Dial Tones 39
Dialing Options 14
Dialing Station/System Speed-Dial Numbers 48
Direct Station Selection/Busy Lamp Field (DSS/BLF) 52
Directories
name 41
voice mail 56