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Axxess
®
Model 8500 Phone User Guide
Logging In and Out of ACD Hunt Groups
Agents can log in to and out of the ACD hunt group at any time. While logged in, the
agent receives calls through the ACD hunt group. When the agent is logged out, calls
to that ACD hunt group bypass the agent.
To log in to all of your ACD hunt groups at once using the ACD Agent Login/
Logout feature code:
With or without the handset lifted, dial
and enter your Agent ID, if neces-
sary. You will hear a login confirmation tone.
NOTE: This feature code acts as a toggle. If you are already logged in, you hear a con-
firmation tone and you are logged out.
To log in to one or more hunt groups using the ACD Agent Login feature code:
1. With or without the handset lifted, dial .
2. EITHER, Enter the desired ACD hunt group number.
OR, Press to log in to all of your ACD hunt groups at once.
NOTE: If you entered an invalid hunt group number, you hear repeating tones.
3. Do one of the following:
• To log into one or more ACD hunt groups using Agent IDs: Enter your
Agent ID. You are logged into
the ACD hunt group using Agent IDs.
NOTE: If another Agent ID is already logged in at this phone, you hear
repeating tones. You must have the other agent log out before you can use
that phone.
• To log into one or more ACD hunt groups not using Agent IDs: Press .
You are logged into the ACD hunt group that does not use Agent IDs.
NOTE: If you are not a member of the entered hunt group, you hear repeating
tones. Start over.
4.
Hang up. Repeat this procedure to log into additional ACD groups, if necessary.
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