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Extra features 75
In general, you can transfer calls on a switchboard as described below. How-
ever, transferring calls may work differently on your switchboard.
To put a call on hold and dial another number, use the
R key or the
NewCall
menu option. If you do not know the number by heart, use the
NewCall
option.
With the R key
You are on the phone and want to transfer a call.
To transfer calls to another extension:
1. Press the
R key to put the current call on hold.
You hear the dial tone of the switchboard.
2. Enter the number of the extension to which you want to transfer the call.
If the extension is available, you hear it ring. You can wait until the call is
answered.
3. Press
NO to transfer the call, or press the R key to return to the caller.
With the ‘NewCall’ option
During a call, you may want to hold the call and dial another number, but you
do not know the number by heart and want to look it up in the phone book, the
who called list or the last dialled list.
To transfer calls to another extension:
1. Select
NewCall
and press YES.
2. Enter or search for the number of the extension to which you want to trans-
fer the call, as normal.
3. Press
YES to dial the number.
4. Wait for an answer.
If the person does not answer, or is busy, press
R to return to the call.
5. If the second call is answered you can:
• Return to the first call by pressing
R.
• Transfer the first call to the second party by pressing
NO.
TRANSFERRING CALLS