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Solving Problems 41
Problems writing to a CD/DVD-RW drive
Hard drive problems
E-Mail, Modem, and Internet Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions
located in the
Product Information Guide.
NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is
connected to a digital telephone network.
CLOSE OTHER PROGRAMS — The CD/DVD-RW drive must receive a steady stream of data when
writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the
CD/DVD-RW.
TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD/DVD-RW DISC — See
"Standby Mode" on page 33 or search for the keyword standby in Windows Help and Support Center.
for information on power management modes. For information on accessing window Help, see
"Windows Help and Support Center" on page 12.
RUN CHECK DISK —
1
Click the
Start
button and click
My Computer
.
2
Right-click
Local Disk C:
.
3
Click
Properties
.
4
Click the
Tools
tab.
5
Under
Error-checking
, click
Check Now
.
6
Click
Scan for and attempt recovery of bad sectors
.
7
Click
Start
.
CHECK THE MICROSOFT OUTLOOK
®
EXPRESS SECURITY SETTINGS — If you cannot open your e-mail
attachments:
1
In Outlook Express, click
Tools
, click
Options
, and then click
Security
.
2
Click
Do not allow attachments
to remove the checkmark.