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Troubleshooting
Quick Reference Guide 29
RF Connectivity Troubleshooting
Does the terminal
respond to a PING
command from
a PC?
NO
Does the terminal
asso ciate wit h the AP
?
YES
displ a y an error du ring the
boot pro c e ss?
Gather fac t s :
•
Terminal type
•
AP & RF card brand (en s u r e latest version of firmwa re installe d)
•
Hos t type
•
Software type
•
Software version (en s u r e la test versi on is installed)
•
Freq uen cy an d duratio n of issue
Can you pi ng the
host from a P C on same
sub net
?
Can you pi ng the
terminal from the AP
?
Potential Problems :
•
S e cu rit y I ssu e – Che c k
SSID, WEP, LEAP s e ttings
•
Ran ge Issue
Potential Problems :
•
IP Address Issue
•
Check security settings
Potential Problems :
•
Ho st unavaila ble
Potential Problems :
•
IP addre ss i s sue (dupli c at e address on terminal ). Turn off the terminal and
attempt PING again
•
Run t r a c ert comman d to determin e loca tion of brea kd own of connectivity.
RF conne ctivity
obtaine d. See your
s o ftware manual for
further info rm ation or
c ontac t Datalogic Mobile
technical
s
upport.
Does the terminal
connect to the host
?
Does the terminal
START
NO
NO
NO
YES
YES
YES
YES
YES
NO
NO
:
Potential Problems
Ping terminal from
host or use tracert to
determi ne the location
of the breakdown in
communication.
(For more information on the Ping command, go to the command prompt on the PC and type PING. For more information on the
trace route command, go to the command prompt on the PC and type tracert.)
Contact Tech Support.