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Troubleshooting
Quick Reference Guide 27
Characters are not
visible on the
display.
The Pegaso is not
powered on.
Press <PWR>.
The ambient room
light is too dark or low.
The Ambient Light Sensor may not be function-
ing properly.
No sound is
audible.
Volume setting is low
or turned off.
Adjust the sound by going to Start > Settings
> Control Panel > Volume & Sounds --OR --
Scan a bar code from the PRG.
The Pegaso turns
itself off.
The Pegaso is inac-
tive.
The Pegaso turns off after a period of inactivity.
You can set duration from 1-30 minutes. Refer
to the PRG.
During data
communication, no
data was
transmitted, or
transmitted data
was incomplete.
The Pegaso was
removed from dock or
unplugged from host
PC during communi-
cations.
Replace the terminal in the dock or replace the
serial cable, and retransmit.
Incorrect cable config-
uration.
See your System Administrator.
Communication soft-
ware was incorrectly
installed or config-
ured.
Perform setup as described in the PRG.
The Pegaso does
not accept scan
input.
The scan window is
dirty.
Carefully wipe the scanning window with a soft,
clean cloth. Do not use abrasives.
The scanning applica-
tion is not loaded.
Verify unit is loaded with a scanning applica-
tion. See your System Administrator.
Unreadable bar code. Be sure the symbol is not defaced.
Distance from scan
window to bar code is
incorrect.
Be sure you are in proper scanning range.
The Pegaso is not
programmed for a
symbology.
Be sure the terminal is programmed to accept
the type of bar code you are scanning. Try
using FF3A to turn on maximum defaults, as
described in “Programming Parameters” in the
PRG.
Problem Possible Cause Solution