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Nonverbal Messaging GCA70-245
56 Comdial August, 03
5.4 Assist Button Message Delivery
If you have preprogrammed an ASSIST button on your telephone,
you can use it to send a message to your supervisor, asking for assis
-
tance while you are on a call. Your message shows in the supervisor’s
telephone display.
• To send a message for assistance,
1. PRESS ASSIST button that you have programmed.
2. PRESS DSS/BLF of the telephone user you need help from. (This is
not necessary when the desired extension number was stored along
with the ASSIST button programming.)
3. If the assisting telephone is idle, a ring burst sounds and a message
appears in its display. If it is busy, the message appears when it
becomes idle.
For instructions on programming an ASSIST button, see page 66 in
the Programming chapter.
5.5 Response Message Delivery
By programming a RESPONSE MESSAGE button on your LCD
speakerphone, you can respond with a message to many calling situa
-
tions. (See page 58 for instructions on programming a dedicated
RESPONSE MESSAGE button).
• To send an LCD message when you call and receive
busy signal or no answer,
—While still on the call, PRESS the appropriate RESPONSE MES-
SAGE button to send a message to the other telephone.
• To send an LCD message to a caller who has initiated a
SOHVA or intercom call from another LCD telephone,
1. HEAR the SOHVA tone or voice announcement in your handset or
headset.
2. PRESS the appropriate RESPONSE MESSAGE button to send a pre-
selected message to the calling telephone.