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Attendant Features GCA70-245
108 Comdial August, 03
While the DVA is not an automatic attendant, it enhances the fol-
lowing features: direct departmental calling with Departmental Call
Distribution (DCD), Direct Inward Station Dialing (DISD) and the
Tracker Paging System. DVA enhances these features by providing
automated voice prompts and dialing instructions to callers. In
general, the voice prompt messages are of four categories illustrated
in the following examples.
8.12.1 DAY ANSWER MESSAGES
"Welcome to Acme’s sales department, all of our agents are busy.
Please stay on the line and an agent will answer your call as soon as
possible" OR “Welcome to Acme Company. If you know your party’s
extension, dial it now; otherwise, stay on the line and an attendant
will answer your call.”
8.12.2 NIGHT ANSWER MESSAGES
“Welcome to Acme’s sales department. Our hours are eight to four-
thirty Monday through Friday. Please call tomorrow during those
hours.”
8.12.3 RECALL MESSAGES
“The party you have called is not available. Please dial a new
extension number or dial # plus your call-back number followed by
another # to page your party.”