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Answering Calls GCA70-245
18 Comdial August, 03
2.4 Holding Calls
This feature allows you to temporarily disconnect from a current call
yet retain it so that it can be retrieved. When you place a call on hold,
you are free to use your telephone for other calls or features and then
return to the held call. At a multiline telephone, you can put a call on
hold manually, by pressing the HOLD button, or automatically (if
programmed), by pressing another line button.
You can place a call on hold in either an exclusive or non-exclusive
manner. With a regular or non-exclusive hold, you can pick up the
held call at your telephone or another user can pick the call up at a
telephone sharing the held call line.
• To place a call on hold (non-exclusive),
—PRESS HOLD. The light above your line button begins to blink.
• To retrieve a held call,
1. PRESS line button of the held call (with winking light), OR PRESS
TAP.
2. SPEAK toward telephone OR LIFT handset if privacy is desired.
2.4.1 EXCLUSIVE HOLD
Exclusive hold prohibits a user from retrieving a held call at any
station other than the one where someone placed it on hold. The
exclusive hold condition also links the held call to the timed hold
recall time-out feature. After time-out, audible and visual signaling
occurs and the exclusive hold condition reverts to a normal hold con
-
dition. The installer enables or disables exclusive hold as a class of
service feature.
• To place a call on exclusive hold,
—PRESS HOLD twice.
• To retrieve exclusive hold,
1. PRESS line button of held call (with winking light), OR PRESS TAP.
2. SPEAK toward telephone OR LIFT handset if privacy is desired.