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Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System
OL-21851-01
Chapter 2 Configuring the CiscoUnified IP Phone for MIDlets
MIDlets Troubleshooting Tips
Note If you are upgrading from an older XML specification identifier (XSI) user interface to MIDlets, you
must reset the phone and reset the CTS to allow the Java MIDlets application to work with the
Cisco Unified IP Phone. See the “Managing Phone Reset and Codec Connectivity” section on page 4-13
for reset information.
Setting Phone URL Parameters for MIDlets
Make sure the default services URL is set for MIDlets. To override default settings:
Step 1 Log in to the Cisco Unified CM Administration interface.
Step 2 Choose System > Enterprise Parameters Configuration.
Step 3 In the Phone URL Parameters box, set the URL Services in the following format:
http://xx.xx.xx.xx:8080/ccmcip/getservicesmenu.jsp
Where xx.xx.xx.xx is the IP address of the Unified CM server.
Note You may use a hostname providing the CTS and the phone is provisioned with a DNS name server.
Step 4 Click Save to save your settings.
MIDlets Troubleshooting Tips
• If the MIDlet does not come up at all, verify that the Unified CM is subscribed. Reset the phone.
• Verify that the phone has the correct firmware for that MIDlet.
• Verify that the CTS has the correct image for that MIDlet.
• If the MIDlet comes up with a blank white screen, verify that the Service URL for the phone is blank.
• If the phone fails to register, verify that phone type is set correctly. For example, Cisco Unified IP
Phone 7970 should not be set as 7975.
• If the phone is stuck in the initializing phase, restart TSPS on the CTS. If after the restart the phone
shows “phoneui=xsi,” reboot the CTS.
• Check the Service URL. If it ends with “services.html,” make it blank and apply changes. Reboot
the CTS.
• If no services appear on the phone, even though subscribed to a valid service, check the “Services
Provisioning” field to make sure it is set to Default.
• If the MIDlet fails to start, make sure that the Enable box checked.
• Make sure the service that you are using to subscribe your phone is pointing to the correct JAD file.