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Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP)
OL-15498-01
Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone
Status Menu
To display the Firmware Version screen, follow these steps:
Procedure
Step 1 Press the Settings button.
Step 2 Select Status.
Step 3 Select Firmware Versions.
To exit the Firmware Version screen, press the Exit softkey.
Expansion Module Stats Screen
The Expansion Module Stats screen displays information about each Cisco Unified IP Phone Expansion
Module 7914 that is connected to the phone.
Table 6-3 explains the information that is displayed on this screen for each connected expansion module.
You can use this information to troubleshoot the expansion module, if necessary. In the Expansion
Module Stats screen, a statistic preceded by “A” is for the first expansion module. A statistic preceded
by “B” is for the second expansion module.
To display the Expansion Module Stats screen, follow these steps:
Procedure
Step 1 Press the Settings button.
Step 2 Select Status.
Step 3 Select Expansion Module Stats.
To exit the Expansion Module Stats screen, press the Exit softkey.
Ta b l e 6-3 Expansion Module Statistics
Item Description
Link State Overall expansion module status
RX Discarded Bytes Number of bytes discarded due to errors
RX Length Err Number of packets discarded due to improper length
RX Checksum Err Number of packets discarded due to invalid checksum information
RX Invalid Message Number of packets that have been discarded because a message was invalid
or unsupported
TX Retransmit Number of packets that have been retransmitted to the expansion module
TX Buffer Full Number of packets discarded because the expansion module was not able to
accept new messages