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Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP)
OL-15498-01
CHAPTER
7 Monitoring the Cisco Unified IP Phone Remotely 7-1
Accessing the Web Page for a Phone 7-2
Disabling and Enabling Web Page Access 7-3
Device Information 7-3
Network Configuration 7-4
Network Statistics 7-7
Ethernet Statistics 7-7
Port 1 (Network), Port 2 (Access), and Port 3 (Phone) Statistics 7-8
Device Logs 7-10
Stack Statistics 7-11
Status Messages 7-11
Streaming Statistics 7-11
CHAPTER
8 Troubleshooting and Maintenance 8-1
Resolving Startup Problems 8-1
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 8-2
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications
Manager 8-2
Identifying Error Messages 8-3
Registering the Phone with Cisco Unified Communications Manager 8-3
Checking Network Connectivity 8-3
Verifying TFTP Server Settings 8-3
Verifying IP Addressing and Routing 8-4
Verifying DNS Settings 8-4
Verifying Cisco Unified Communications Manager Settings 8-4
Cisco Unified Communications Manager and TFTP Services Are Not Running 8-4
Creating a New Configuration File 8-5
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 8-6
Cisco Unified IP Phone Resets Unexpectedly 8-6
Verifying Physical Connection 8-6
Identifying Intermittent Network Outages 8-7
Verifying DHCP Settings 8-7
Checking Static IP Address Settings 8-7
Verifying Voice VLAN Configuration 8-7
Verifying that the Phones Have Not Been Intentionally Reset 8-8
Eliminating DNS or Other Connectivity Errors 8-8
Troubleshooting Cisco Unified IP Phone Security 8-9
General Troubleshooting Tips 8-10