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Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 87
FAQs and Troubleshooting
Frequently Asked Questions
Q. Why don’t I see the icons shown in the documentation on my phone screen?
A. Many of the phone screen icons are applicable only to the Cisco Unified IP Phone 6941.
Q. Can I use the second line on my Cisco Unified IP Phone 6921 as a feature button?
A. Yes. If you do not require two phone lines, your system administrator can set up a feature on your
second line.
Q. When I put a call on hold by pushing the Hold button, why doesn’t pushing the button again resume
the call?
A. The Hold button is only used to put a call on hold. To resume a call, press the Resume softkey or
the flashing green line button.
Troubleshooting Tips
Troubleshooting tips are available for these topics:
• Conference
• Personal Directory
• Shared Lines
• User Options
Conference
Problem: Conference Button and Softkey Unresponsive
You have set up a conference call, and the Conf softkey is no longer available and the Conference
button is unresponsive.
Possible Cause
You have reached the maximum number of conference participants.
Solution
Ask one of the participants to drop, or drop a conference participant.