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Option 3: Automatic Detection via the Auto Attendant
The Auto Attendant must answer all incoming calls with your pre-recorded message.
It will listen for a CNG tone to see if the call is an incoming fax or a human. If the
call is a fax, it is routed to the fax machine, otherwise the call is treated as though it
were a human. You must create an Auto Attendant to use this method.
Advantages: Calls are automatically handled for you, no distinctive ring, no listening to
ring patterns.
Incoming phone lines are shared between all phones and faxes making better use of
your resources.
Disadvantages: Older fax machines do not emit a CNG tone, therefore the auto
attendant can not detect them as an incoming fax.
If your auto attendant volume is set too high, or if your telephone lines are noisy, the
auto attendant may have difficulty detecting the incoming CNG tone, and therefore
not route the call to the fax machine.
Which Option Do You Prefer?
Option Complete This Step Only
Option 1 : Dedicated Fax Line Step 2
Option 2 : Distinctive Ring Step 3
Option 3 : Detection via Auto Attendant Step 4
2. DEDICATED FAX LINE
Connect the fax machine directly to the incoming fax line. The remaining incoming
lines can be connected to TalkSwitch via jacks L1 to L4.
The local phone extensions are connected to jacks E1
through E8.
Remember, TalkSwitch 24-CA units only have 2 incoming
lines and 4 local extensions, so incoming lines are con-
nected to jacks L1 and L2, and local phone extensions to
E1 through E4.
WWW.TALKSWITCH.COM 9
CONNECTING PHONES, FAXES AND DEVICES TO TALKSWITCH
Before installing TalkSwitch, both phones and faxes are
on dedicated lines.
After installing TalkSwitch, all incoming calls are answered by the auto attendant.
The auto attendantthen directs the call to the fax or local phone extensions.
TalkSwitch 48-CA and 48-CVAwith dedicated fax line.
Fax Machine connected directly
to an incoming line.
Incoming Linesconnected to
TalkSwitch to be shared among
internal extensions.