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4. Automatic Detection via the Auto Attendant
This setting may change the way incoming calls are handled. All calls must be
answered by the auto attendant. The auto attendant will then route calls to their des-
tination.
4.1 Connect TalkSwitch to the PC, then Open the TalkSwitch Software
Connect TalkSwitch to your PC directly and open the TalkSwitch Configuration
Software. For details refer to the “TalkSwitch Installation and User Guide”.
4.2 Configure the Auto Attendant
If an auto attendant is already configured, add Step “D” only. If there is no auto
attendant, we recommend starting with the Auto Attendant below. It will answer all
incoming calls, play a recorded message, then allow callers to dial their party’s exten-
sion or dial ‘0’ for a receptionist. Follow these steps.
Step “D” above configures the incoming fax line. The default configuration assumes
that the fax machine is attached to extension 118 (TalkSwitch 24-CA users should
connect to extension 113). Adjust these values to match the extensions you will plug
your fax into.
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CONNECTING PHONES, FAXES AND DEVICES TO TALKSWITCH
STEP A
Choose “Call Handling” and then “Auto
Attendants”.
See Arrows
STEP E
STEP C
Follow these settings as
shown. Set up a human
receptionist at extension
114. If you have other
settings, enterthe
appropriate values for
your office.
Callers that don’t have
a touch tone phone can
be routed to the recep-
tionist. Again you may
change the local exten-
sion of your reception-
ist, and the time it
takes to ‘fall through’ to
extension 114.
STEP B
Choose Auto Attendant #1. Additional Auto
Attendants can be configured later.
STEP D
Add automaticfax
detection to route faxes
to extension 118.
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