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Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393
59
General information
Guarantee
Your Quartet 3500 is guaranteed for a
period of 12 months from the date of
purchase. Subject to the terms listed
below the guarantee will provide for the
repair of, or at BT’s or its agent’s
discretion, the option to replace the
Quartet 3500 or any component thereof,
(other than batteries), which is
identified as faulty or below standard,
or as a result of inferior workmanship
or materials. Products over 28 days old
from the date of purchase may be
replaced with a refurbished product.
The conditions of this guarantee are:
• The guarantee shall only apply to
defects that occur within the 12 month
guarantee period.
• Proof of purchase is provided.
• The equipment is returned to BT or
its agent as instructed.
• This guarantee does not cover any
faults or defects caused by accidents,
misuse, fair wear and tear, neglect,
tampering with the equipment, or any
attempt at adjustment or repair other
than through approved agents.
• This guarantee does not affect your
statutory rights.
Within the 12 month guarantee period:
Prior to returning your product, please
read the Help section beginning on
page 63 or contact the Helpline on 0870
605 8047 for assistance. In the unlikely
event of a defect occurring, please
follow the Helpline’s instructions for
replacement or repair.
Outside of the 12 month guarantee period:
If your product needs repair after the
guarantee period has ended, the repair
must meet the approval requirements
for connection to the telephone
network. We recommend that you
contact BT’s approved repair agent
TecLogic on 01672 564444 or a local
qualified repairer.