Avaya INDeX 11.0 Telephone User Manual


 
Page 6 - Making Calls
Making Calls
Notes on Making Calls
Your phone allows very simple and quick dialling to make calls. To simplify dialling
further, the system can store several hundred speed dials for use by any extension.
It can also store personal speed dials for your own frequently needed numbers.
Call Barring
On external calls, the system may bar you from dialling particular numbers or
types of numbers (e.g. national, international). Typically, call barring increases
when the system puts the phone's area into night service. Call barring can also
change according to time, date and day of the week. As the call barring settings
vary for each site, this guide cannot fully detailed their effect.
Making External Calls
The method below uses normal dialling to make external calls. The system may
apply call barring to some or all external numbers. You can also lock your phone by
wrong passcode entry (see page 17).
To dial an external call
:
1. Lift the handset and dial 9 (Your System Manager will inform you if you need to
dial a different number).
2. If you hear a repeated single pip, the system requires a PIN code or account
code before allowing an external call (see page 8).
3. Dial the telephone number.
4. During the call you can do hold or transfer it (see page 13).
5. To end the call replace the handset.
To redial last external number used
:
1. Lift the handset and dial #
to repeat the last external number used (including
speed dials).
Making Internal Calls
To dial an internal call:
1. Lift the handset and dial the extension or group number.
2. If you hear continuous tone, to leave your number as a message, dial 1 (see
page 10 for full details).
3. If you hear just ringing, either leave a message as above or to set a callback,
dial 2 (see page 11 for full details).
4. If you hear busy tone, either leave a message or set a callback as above.
Otherwise, to camp on and wait, dial 3 (see page 11 for full details). If your
system has an integrated Voice Manager attached, you can record a voice
message instead. The Voice Manager may also instruct you to dial another
number to be automatically transferred to the Operator or another.
5. To end the call, replace the handset.
Page 6 - Making Calls INDeX 11.0 Standard Telephone User's Guide
Notes on Making Calls 38DHB0002UKHD Issue 1 (10/05/2004)