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Troubleshooting Guidelines
Error Messages
5-15
Failed to set
phone IP address
CAUSE: The 4600 Series Telephone was originally installed on one
switch with Static Addressing, and has subsequently been installed on
another switch with an active DHCP server assigning dynamic IP
addresses.
RESOLUTION: Reset the telephone.
Incompatible CAUSE: This release of the Avaya media server does not support the
current version of the IP Telephone.
RESOLUTION: Upgrade to the current version of Avaya media server
software.
Message light blinks on
and off, and the
telephone did not
complete registration.
CAUSE: The telephone has a hardware fault.
RESOLUTION: Replace the telephone.
Password Error CAUSE: An invalid PBX Registration password has been entered.
RESOLUTION: Re-enter the password if mis-entered initially. If
appropriate, verify proper password with respect to switch
administration.
Resource Error CAUSE: The Avaya media server rejects the registration request.
RESOLUTION: Verify your Avaya media server administration to
ensure the telephone’s proper IP address, extension, and password
are being used.
Timeout Error CAUSE: Protocol timeout error.
RESOLUTION: Retry. If failure continues, check network congestion,
addresses, etc. to identify cause of timeout.
Undefined Error CAUSE: An error has occurred without an identifiable cause.
RESOLUTION: Conduct self-test, restart the telephone, and if no
other cause becomes evident, replace the telephone.
Wrong Set Type CAUSE: The Avaya media server does not recognize the set type.
RESOLUTION: Ensure the Avaya media server is properly
administered to expect the appropriate telephones for the IP address
and extension.
Table 5-3. Possible Error Messages During Installation or Operation of 4600 Series IP
Telephones—Continued
Error Message Cause/Resolution