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Troubleshooting Guidelines
The Reset Administrative Option
5-9
1. While the phone is on-hook and idle, press the following sequence of keys on the faceplate of
the telephone:
Mute 7 3 7 3 8 # (Mute R E S E T #)
The following text is displayed left-justified at the top of the display:
2. If you do not want to reset the system values, press * (no) and proceed to Step 4. Pressing the
pound sign (#) to reset the system values displays a screen with the following prompt on the
top line:
CAUTION:
As soon as you press the # button, all static information will be erased, without any
possibility of recovering the data.
3. Press the * button to continue without resetting the values and proceed to Step 4.
Or, press the # button to reset values to their defaults.
The following text is displayed left-justified at the top of the display while the system values are
reset to defaults:
The telephone resets from the beginning of registration, which takes a few minutes.
4. If you do not reset the phone, the following prompt displays:
5. Press the * key to terminate the procedure without restarting the telephone, otherwise,
press # and follow the Restart procedure directly below.
Press the Mute button momentarily. Do not press this button while pressing other
keys/buttons. The 4630 and 4630SW IP Telephones do not have a dedicated Hold
button; for all other 4600 Series IP Telephones, pressing the Hold button instead of
the Mute button will also work.
Reset values?
*=no #=yes
Are you sure?
*=no #=yes
Resetting
values.
Restart phone?
*=no #=yes