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15-601124 Issue 05a (16 July 2009)IP Office
2. Basic Call Handling Features
2.1 Answering a Call
When a call arrives at your phone, you may hear a ringing tone and a blinking bell icon ( ) icon appears against the
associated call appearance key.
To answer calls at your own extension:
Do one of the following:
· If you are not active on another call, answer the call using your handset, headset, or speakerphone. See
Speakerphone .
· If you are active on a call already, place the active call on hold (see Hold ), and then answer the incoming call by
selecting the associated call appearance key.
· If the call appearance for the ringing call is not displayed on the current screen page, press PHONE/EXIT to
return to the first page of the Home screen. When you locate the call appearance for the ringing call, press the
corresponding call appearance button.
To answer a call at another extension:
You can answer from your own phone by using Call Pick-Up; lift your handset and dial:
· *30 to answer a call ringing anywhere.
· *31 to answer a call within your group.
· *32*201# to answer the call for a particular extension, in this example 201.
The default ring cadences are:
· Internal calls - single ring cadence.
· External calls - double ring cadence.
Notes
· If your phone rings for any longer than a specified period (15 seconds in default), any re-direction feature that you
have activated, such as voicemail or call forwarding, will come into effect.
· To redirect an incoming call, press DROP to redirect the call to Forward On No Answer (if set) or voicemail (if
available).
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