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• Make sure the day/night announcements
are set up and recorded (pages 66-68 of the
installation guide).
• Make sure that the DAY and NIGHT times that
you entered are appropriate. See DAY/NIGHT
TIMES, page 50 of the installation guide.
The auto attendant
announcement is not
correct.
• Make sure directory announcement is recorded
correctly to suit your company’s needs (page
70 of the installation guide).
• Make sure the caller is calling from a touch-tone
telephone. If the caller hears clicks rather than
tones, the commands will not be recognized.
• The auto attendant may not detect the callers'
commands when the announcement is playing. Wait
until the announcement is over before entering the
code.
• There may be interference on the telephone line
callers are using. Press the dial pad keys firmly
when dialing.
The auto attendant does
not respond when callers
dial an extension
Appendix J
In case of difficulty