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IVX S-Class Administrator’s Manual Administrator programming: An introduction
A.1
Administrator programming: An introduction
You can program an IVX S-Class system from a 24 or 48-Key Digital Feature Phone in the system (while
the system is operating). Read the S-Class User’s Guide first. Programming features require a clear
understanding of user interface and application.
Once you’ve accessed programming mode on a 24 or 48-Key Digital Feature Phone, the system will
prompt for — and confirm — each keystroke action via voice commands and the display. You program
both configuration data and recordings in the same manner.
Note: This manual uses the term Generation II to refer to IVX S-Class systems introduced in 2004.
Important: During programming, the 24-Key Feature Phone’s two-line display shares the same content as
the top two lines of the 48-Key Feature Phone’s three-line display. As a result, to save space, the
sample displays shown herein will show only two lines.
References throughout this manual to separate PROGRAM and HELP keys are valid for only the
48-Key Digital Feature Phone. On the 24-Key Digital Feature Phone, the two keys are combined
into one PROG/HELP key, which is to be used in place of the separate keys.
Administrator duties
The System Administrator can perform the following tasks.
• Administering station assignments.
• Managing station feature authorization.
• Maintaining the employee directory (if used).
• Re-recording system prompts.
• Administering manual change of day/night mode (if required).
• Training new employees on the system’s operation
Telephone system features
• ESI Feature Phones — Compact and stylish, yet rugged, the 48-Key Digital Feature Phone and the
24-Key Digital Feature Phone each include a high-quality speakerphone, an informative multi-
functional display, and a specially designed key layout with several dedicated keys to minimize or
eliminate the need to memorize codes. An Expansion Console is available for the 48-Key Digital
Feature Phone; and each 48-Key Feature Phone model includes an integrated headset jack. ESI
also offers the 12-Key Digital Feature Phone with similar design and basic functions. At least one 24-
or 48-Key Digital Feature Phone must be purchased with each S-Class system. Also available: ESI’s
Digital Cordless Handsets.
• Extensive help — Easily accessible with one press of the HELP key, ESI’s Verbal User’s Guide
™
uses spoken and displayed help prompts to help everyone from the Installer through the Administrator
down to the least experienced end user. You may also go to www.esiusers.com for online help.
• Intelligent Caller ID — Allows one-touch automatic message return.
1
• Live call recording — Can record any conversation or personal memo along with moving or copying
of any recording to another user’s voice mailbox.
2
1
This and all other references to Caller ID service within this manual assume the end-user organization subscribes to Caller ID
service from its telephone service provider.
2
Not available on 12-Key Feature Phone.