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IVX S-Class Administrator’s Manual Function 6: Recording
E.1
Function 6: Recording
Function 61: Re-record main greeting
The main greeting prompts are re-recorded here.
Recording a prompt
1. Practice the prompt by recording and re-recording (start and stop by pressing 1).
2. When satisfied with its quality, press # to confirm.
• Day main greeting — Plays to callers if the auto attendant is programmed to answer in day mode.
Press 1 to re-record.
Default: “Thank you for calling. Please dial the extension number of the party you wish to reach or
dial 0 for the operator.”
• Night main greeting — Plays to callers when the system is in night mode. Press 2 to re-record.
Default: No recording.
Note: See also “Holiday main greeting” under “System prompts,” below.
System prompts
• Busy (530) — Plays to the outside caller if an extension is busy.
Default: "That extension is busy.”
• No answer (531) — Plays to the caller if an extension does not answer.
Default: "That extension does not answer.”
• Hold (532) — Plays to the caller who makes a menu selection or enters an extension number.
Default: "One moment, please.”
• Q/Z (534) — Plays to a caller who has selected an alphabetic directory; instructs the caller to press 1
for the letters Q or Z since these two letters do not appear on the phone keypad; plays at the end of
the first directory prompt (but only if a name in the directory starts with a Q or Z).
Default: "For the letters Q or Z, use key number 1.”
• No names matched (535) — Played to the caller if, in a directory branch, the first letter he/she
selected does not have any names associated with it, or if he/she has listened to all of the names
played and has not made a selection. After playing the prompt, the IVX system forwards the call to
the extension, branch or mailbox as programmed in call forward no response.
Default: "No names matched; one moment please.”
• End of message (537) — Plays after a caller leaving a message presses 1 to stop recording; the
prompt then tells the caller his/her options.
Default: “To continue this recording, press 1; to return to the main menu, press 8; or, if finished,
press
and hang up.”
(Continued)