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Additional information
Problem Suggestion
I hear other calls while
using my telephone.
• Disconnect the base unit from the telephone jack, and plug in a regular telephone. If you still
hear other calls, the problem is probably in the wiring or local service. Contact your local
telephone company.
My handset does not ring
when I receive a call.
• Make sure the ringer is activated. Refer to the section(s) on ringer selection in this user’s manual.
the power cord is plugged in.
• The handset may be too far from the base unit.
• Charge the battery in the handset for at least 16 hours. For optimum daily performance, return the handset
to the base unit when not in use.
• There may be too many extension telephones on your telephone line for all of them to ring. Try unplugging
some of the other telephones.
• If other telephones in your home are having the same problem, the problem is in the wiring or local service.
Contact your local telephone company (charges may apply).
• Test a working telephone at the telephone jack. If another telephone has the same problem, the problem
is the telephone jack. Contact your local telephone company (charges may apply).
• Other electronic devices can cause interference with your cordless telephone. Try installing your telephone
as far away as possible from these types of electronic devices: wireless routers, radios, radio towers, pager
towers, cellular telephones, intercoms, room monitors, televisions, personal computers, kitchen appliances
and other cordless telephones.
• The telephone line cord might be malfunctioning. Try installing a new line telephone cord.
Troubleshooting