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Problem Suggestion
I get noise, static,
or weak signal even
when I’m near the
base.
• Other cordless phones and 802.11 wireless routers that are used for home computer networks both
use internal radios to communicate. The radios may interfere with one another. You can improve the
performance of your cordless phones and your router by:
a. positioning your new phone as far away as possible from any other existing cordless telephone
system that is already installed in your home to avoid the two systems interfering with each other.
b. positioning your telephone base as far as possible from your router, computer or any other
computer devices.
c. selecting channels four through 10 for your router (refer to your router’s user manual for more
information).
d. If you still have problems with the phone or the router, make sure the handset is ON and press
CHAN until the performance improves.
• Press the CHAN button while on a call until the interference has been eliminated.
• Other electronic products can cause interference with your cordless phone. Try installing your phone
as far away from these types of electronic devices as possible: wireless routers, radios, radio towers,
pager towers, cell phones, intercoms, room monitors, televisions, personal computers, kitchen
appliances and other cordless phones.
• Microwaves operate on the same frequency as your phone. It is normal to experience static on
your phone while the microwave is running. Do not install this phone in the same outlet or near the
microwave.
• If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge
protector) into a different location. If this solves the problem, re-locate your phone or modem farther
apart from one another, or use a different surge protector.
• Relocate your phone to a higher location. The phone will likely get better reception not installed in
a low area.
• If the other phones in your home are having the issue, the problem is in your wiring or local service.
Contact your local telephone company (charges may apply.)
I hear other calls while
using my phone.
• Disconnect your base unit from the telephone jack, and plug in a regular telephone. If you
still hear other calls, the problem is probably in your wiring or local service. Call your local
telephone company.
Troubleshooting