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Additional information
Problem Suggestion
CAN’T CONNECT
displays on my
handset.
• Move the handset closer to the base. You might have moved out of range.
• If the handset is in its base and the charging light does not light, refer to the charge light is off
in this troubleshooting guide.
• Reset the base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it back in.
Allow up to one minute for the handset and base to reset.
• Other electronic products can cause interference with your cordless phone. Try installing
your phone as far away from these types of electronic devices as possible: wireless routers,
radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless phones.
The battery does not
hold a charge.
• Charge the battery in the handset for 16 hours. For optimum daily performance, return the
handset to its base when not in use.
• You may need to purchase a new battery, please refer to the battery sections in this user’s
manual.
• Your phone might be malfunctioning. Please refer to the Warranty section of this user’s manual
for further instruction.
If you subscribe to DSL
service
If you hear noise during conversations and/or your caller ID features are not functioning properly,
install a noise lter to the telephone line between the base unit and the telephone line jack. Contact
your DSL provider to obtain a noise lter.
My Caller ID isn’t
working.
• Caller ID is a subscription service. You must subscribe to this service for this feature to work
on your phone.
• Your caller must be calling from an area that supports caller ID.
• Both you and your caller’s telephone companies must use caller ID compatible equipment.
Troubleshooting