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SUPPORT INFORMATION
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PROBLEM CAUSE SOLUTION
I experience a bad
sound quality during
Skype calls.
• You are probably behind a
router which interferes with
the sound.
• Another unit (for instance a
computer) is using the Internet
connection.
• In order to obtain better sound, we
recommend that you open the specific port
shown under Settings > Advanced >
Internet settings > Skype ports to
incoming TCP and/or UDP traffic. However,
on some routers you cannot configure
incoming UDP traffic although you can still
configure rerouting of ports with incoming
TCP traffic. If you are using several Skype
clients on the same router, you must make
sure that they are not using the same Skype
Port.
• Free up bandwidth by ending other ongoing
Internet traffic or get an Internet connection
with more bandwidth.
I cannot send
voicemails.
• You are not subscribing to this
service.
• You can buy SkypeOut at
www.Skype.com.
Check if your voicemail is active via Service
> Voicemail.
Landline and mobile
phones cannot call
me via SkypeIn.
• You are not subscribing to this
service.
• You are out of Skype credits.
• People calling your SkypeIn
number do not wait long
enough before they hang up.
• You can buy SkypeIn at www.Skype.com.
• Check your status via Service > SkypeIn.
• People calling you should allow the phone to
ring at least five times before they hang up
due to the delay before the SkypeIn call
reaches you.
I cannot call via my
landline connection.
• The base station is not
connected to your landline.
• The landline is out of order.
• The landline connection is
occupied by another phone in
the house.
• The base station is not turned
on.
• Connect the landline to your base station.
• Check your landline connection with a
traditional phone and hear if there is a
dialling tone. If not, contact your landline
provider.
• Check that the landline connection is not
occupied.
• Turn on the base station.
I cannot receive calls
via my landline
connection.
• You are using incorrect
landline country setting.
• Select the correct landline country setting via
Settings > Phone settings > Landline
country. Please note: The landline country
setting has no influence on Skype calls.