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Troubleshooting
This is a guide to the most common problems that may occur during installation or use of your Webtalker.
You can easily solve some of the problems yourself, but may need your broadband service provider or landline
provider to help you with others. Check www.topcom.net for more information.
PROBLEM POSSIBLE CAUSE SOLUTION
My Webtalker
does not work
• The software needs to be
updated to the latest version.
• Go to the Setting menu and select Advanced
settings and Firmware update. Select the
latest software version and confirm to update.
I cannot sign in to
Skype
• Skype does not accept your
Skype name and/or password.
• Check if you are using the correct Skype
name and password. Beware of upper-case/
lower-case letters and numeric numbers.
Screen displays:
“Network connection
lost” and the base
station light indicator
is blinking slowly
• The Ethernet cable is not
connected.
• Check that the Ethernet cable between
on the base station and the LAN port on
your broadband connection (modem, router,
hub, switch etc.) is connected properly.
I cannot make a
Skype call
• The Ethernet cable is not
connected.
• The router or the modem is
not turned on.
• The base station cannot
retrieve the IP address
• You are not signed in as a
Skype user.
• Check that the Ethernet cable between
on the base station and the LAN port on
your broadband connection (modem, router,
hub, switch etc.) is connected properly.
• Turn on the power to the modem or router
and reset the base station.
• In Internet settings, check that the IP mode
corresponds to the IP mode of your Internet
connection or you are behind a proxy server.
Check the user manual for the proxy settings
guidance.
• Go to the status menu and select Sign in as
a Skype user. From there refer to the section
“Sign in to Skype” in this guide.
No display
• The batteries are discharged. • Charge or replace the batteries.
Handset is not
registering
• Base station is not ready for
registration.
• The charging cradle is not
connected.
• There are no batteries in the
handset.
• Reset the base station by pressing the key on
the back of the base station and try to
register again.
• Make sure the power supply is properly
connected to the charging cradle and that
the power is on.
• Make sure the batteries are correctly fitted
into the handset. Reset the base station and
try to register again.
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INSTALLATION AND BASIC FUNCTIONS
ENGLISH
1
SECTION