Filter
Top Products
SX5 TROUBLESHOOTING
Telephone Service is Not Working (Cannot make or receive calls)
· Make sure the SX5 powered on properly.
· Make sure any equipment that is externally connected to the SX5 is correctly connected.
· Test any externally connected equipment on a known system to verify operation.
· Do you have the antenna connected? If not, connect the antenna.
· Is service established with a service provider? If so, is there any service provider issue. Your serv-
ice may be disconnected or not functioning properly. Contact your service provider is you think this
is the problem.
Unable to Receive Calls
· Is the handset on the cradle? If not, place the handset on the cradle and try again.
· Is the SX5 making a loud repetitive tone (ROH)? Then either speakerphone or the handset is off
hook. Hang-up and try again.
Unable to Make Calls
· If you do not hear standard dial tone when off hook, then your service has a problem. Contact
your service provider is you think this is the problem.
Unable to Send or Receive Circuit Switched Data (CSD) Calls
· Is your computer connected to the data port of the SX5? If not, connect the computer with an
appropriate data cable.
· Do you have CSD service on your wireless account? Contact your service provider for information.
· Is your computer configured properly to access data service with the SX5? Please reference the
data sections of this manual for proper setup.
Moisture or Ventilation Problems
· Is moisture forming on or around the SX5? Remove any moisture with a clean dry towel and move
the unit to a well ventilated area. Review the Temperature and Environment section of this manual
for more information.
No Power
· Is the power supply connected to the unit? Make sure power is available and that the power sup-
ply is properly connected to the SX5.
· The power supply is connected but the unit still has no power. Make sure the circuit is functioning
to the power supply. Check breakers & contact your power company. Power may be off at location.
Phonecell
®
SX5 CDMA 34 User Manual