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Introduction OfficeServ Link Version 2.1 User Guide
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© SAMSUNG Electronics Co., Ltd. Page 7
Chapter 1 Introduction
Overview of OfficeServ Link
The OfficeServ Link version 2.1(called Link) is a software product that sits between CTI
applications, (based on the Microsoft TAPI 2.x specifications), and Samsung’s OfficeServ
and iDCS range of telephone systems. Many different CTI applications based on TAPI 2.x
can interact with the telephone system through the intervention of Link. Also, all kinds of call
processing events generated from the telephone system are transferred to each CTI
application through the intervention of Link.
The Link has the following functions:
Various Connections to PBX systems
The Link supports various connections such as SIM, Direct Serial, TCP/IP, etc., depending
on system requirements in order to connect to the telephone system.
Various Option Settings
The Link provides various options that can be easily set depending on the operational states
- message-processed state view, SMDR/UCD message-related functions, OfficeServ Call,
OfficeServ Call Plus, OfficeServ Operator Processing, etc.
License Management
The Link provides a license management function for Samsung CTI Products including:
OfficeServ Call / CallPlus, Operator, EasySet, News etc.
To use any software, a valid license has to be installed on the Link.
Evaluation Period
You can use the OfficeServ Link in an evaluation mode for thirty days from first installation.
During this evaluation period, the Link application and other OfficeServ applications
connected through the Link, e.g. OfficeServ Call, will function correctly. The Link must be
registered by the application of a valid license key during this period, failure to apply a
license key will result in the non operation of the Link and any associated applications at the
end of the evaluation period.