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OfficeServ Link Version 2.1 User Guide Installation
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Page 10 © SAMSUNG Electronics Co., Ltd
Configuration Environment
The following figure shows the connections between the Link-installed computer and the
DCS Key telephone system, and relations among the CTI applications-installed computers.
OfficeServ Call OpenTSP
3rd Party
CTI S/W
95/98/ME/NT/2000/XP
OfficeServ Operator
NT / 2000 / XP Any PC
OfficeServ
Link
SIO, TCP/IP
TCP / IP
ARC Server
OpenTSP
Open TSP
Installed Computer
OfficeServ Link Installed Computer
ARC
Agent
Other
TAPi S/W
EasySet
Server
(Web Server)
EasySet
Client
EasySet
Client
<< OfficeServ Link, Call, Operator, EasySet, OpenTSP Driver, ACD, 3rd Party S/W Configuration Diagram >>
OfficeServ
ACD Server
ICC
Agent
ICC
Agent
ICC
Agent
ACD
Agent
DCS Key Telephony System
or
OfficeServ System
Figure 2.1 Typical configuration diagram
As shown in the figure above, the Link supports SIO connections (SIM, Direct Serial
Connection) to the Telephone system, and the LAN connections of TCP/IP protocol. The
connections depend on the type of telephone system. Contact your
Authorised Samsung
Reseller
as to which connections your system supports.
In addition, the Link receives and manages a connection request from each user’s computer
through TCP/IP LAN, and transmits and receives messages generated between the
telephone system and the CTI applications that are running on users’ computers.
Note Link connections for each DCS Key telephone system
• iDCS 500 / 100 / OfficeServ: Supports Serial / LAN connections.
Note User’s CTI applications connected to the Link shall be based on Tapi 2.x. All CTI
Application that want to connect the DCS Key telephone system have to use the
OpenTSP Driver. The OpenTSP Driver is the Tapi 2.x compatible Telephony Service Provider for
3
rd
party Tapi compatible CTI Software.