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OfficeServ Link Version 2.1 User Guide Message Monitoring
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Page 38 © SAMSUNG Electronics Co., Ltd
Chapter 6 Message Monitoring
Sometimes, you need to monitor various message processing procedures performed by the
Link. When the Link is installed, the message-monitoring program is installed.
The Link provides the program capable of monitoring the following messages.
y Call processing messages transmitted and received between the telephone system and
user applications
y SMDR / UCD message provided by DCS Key telephone system
To monitor such messages, the Link provides three kinds of monitoring programs.
y Call processing message monitoring program: SCMonitor.
e.g., placed in [
\Program Files\Samsung Electronics\Link].
y SMDR / UCD message monitoring program: SUMonitor.exe
e.g., placed in
[\Program Files\Samsung Electronics\Link].
Call processing message monitoring program
Many kinds of messages are transmitted and received between the telephone system, Link,
and other applications such as OfficeServ Call, OfficeServ CallPlus, OfficeServ Operator,
EasySet as well as TAPI 2.x Standard API-based CTI applications. The call processing
message monitoring program allows you to monitor the call processing messages currently
received and processed by Link, regardless of program location.
Running the Switch Message Monitor (SCMonitor.exe)
Figure 6.1 Running the Switch Message Monitor Program
Execute the Switch Message Monitor program (SCMonitor.exe), and the following dialog box
will appear on the screen.