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Troubleshooting
Troubleshooting of the phone
Please refer to the following website for more information on Philips web support:
www.philips.com/support
Problem Causes Solution
The icon is not blinking
when the handset is placed
on the base
• Bad battery contact
• Dirty contact
• Battery is full
• Move the handset slightly
• Clean the battery contact with a
cloth moistened with alcohol
• No need to charge
No dialling tone • No power
• Batteries are empty
• You are too far from the base
station
• Wrong line cable
• Line adaptor (when needed) is
not connected to the line cord
• Check the connections. Reset
the phone: unplug and plug
back in the mains
• Charge the batteries for at least
24 hours
• Move closer to the base station
• Use the line cable provided
• Connect the line adaptor (when
needed) to the line cord
Poor audio quality • You are too far from the base
station
• The base station is too close to
electrical appliances, reinforced
concrete walls or metal
doorframes
• Move closer to the base station
• Move the base station at least
one metre away from any elec-
trical appliances
The icon is blinking • Handset is not registered to
the base station
• You are too far from the base
station
• Register the handset to the base
station
• Move closer to the base station
The copy from my mobile
phone SIM card to ID937
phonebook is not complete.
Only phonebook entries from
your mobile phone SIM card will
be transferred; the phonebook
entries that are stored on your
mobile phone memory will not be
transferred.
Transfer the phonebook entries
that are on your mobile phone
memory to your mobile phone
SIM card and then to your ID937.
ID937_IFU_EN.book Page 58 Friday, December 1, 2006 12:23 PM