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10 S-ICX (International) issued October 2000 S-ICX-50-200
signaling system, and supports large-bandwidth applications such as video-conferencing.
❣ Computer Telephony interface capability.
We’ve developed proprietary software for several Computer Telephony applications, in which the
desktop phone and the PC computer merge together into a single entity. The merger works like
this: #1) Install a special board inside the computer. #2) Install our software in Windows. #3) Plug
the phone’s handset into the board. #4) Plug the board into the phone jack. Presto! you can now
click-and-drag call transfers, monitor the status of other extensions, generate your own call traffic
reports, and many other tasks you couldn’t do before on your desktop computer.
Panasonic offers PC Console applications for the Attendant position that supports up to 60
extensions and up to 96 ports total. One is a low-end product (supports up to 96 extensions) and
the other is high-end (up to 384 extensions). The PC Console controls the system’s calls from the
computer, and the attendant can watch everything on the PC monitor.
Panasonic also offers proprietary software for a PC Phone, which replaces the desktop extension
phone. End-users can control their own phone calls using the computer.
❣ Networking services.
The S-ICX offers several ways to set up networking—tying multiple S-ICX systems together
through the public switching network. AC15 Tie Lines let you connect directly to another S-ICX
system using a leased voice line. Q-Sig Networking lets you tie multiple systems together
through the network, so that (for example) when one location closes for the day, its calls can be
picked up by another location across the country. A user can also turn a long-distance call into a
local one by accessing another location and then dialing the number as a local call.
The system can also be set up in a Tandem (Q-Sig or AC15 Network) environment, adding
further benefits to the users at each location. For example, each switch can analyze the number
dialed, and automatically route the call to other locations, extensions, or go through another
location’s switch to place a local call.
❣ Automatic Call Distribution.
With the S-ICX’s Built-in ACD option, calls can be automatically distributed to the least-busy
extension first, or on a next-available-extension basis. If the extension doesn’t answer the call, you
can program the system to continue searching, transfer to a particular extension, transfer to Voice
Mail, or disconnect the call. You can control what the caller hears while he/she is waiting.
Supervisors can instantly access the current status of all agents right from their desk using a
Large-Display telephone - no need for costly computer programs to provide “real-time reporting”.
MIS reports can also be generated.