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S-ICX-50-200 S-ICX (International) issued October 2000 37
MULTIPLE DIRECT INWARD DIAL (DDI) ASSIGNMENT
Description:
This feature allows a DDI number to ring on more than one telephone through the use of virtual
ports. Also, one telephone can have multiple DDI numbers assigned to it.
Benefits:
• Improves coverage of DDI numbers and allows more flexibility in how an end-user
can program the numbers.
Applications:
• Executive suites, travel agencies, answering services
RECALL TIMERS
Description:
The S-ICX is equipped with various system-wide and station-specific recall timers that help direct
unanswered (maybe forgotten) calls to someone who can answer them:
❣ Start Recall from Hold or Park - how long a call will remain on hold before recalling
(ringing at) the extension, SLT, or Attendant that put it on hold or park hold. Each of these
destination types has its own separate recall timer in the system. Also, individual groups of
stations can be programmed to recall more quickly/slowly from their own calls on hold.
❣ Start Recall from Transfer - the maximum amount of time a transferred call will ring
unanswered before it goes back to (starts ringing at) the phone that made the transfer.
Attendants have their own Transfer Recall Timer, separate from extensions and SLTs. Also,
individual groups of stations can have a quicker/slower timer for their own unanswered
transfers.
❣ Recall Duration - how long a recall will ring before reverting to the default phone position
(usually the Attendant Group).
❣ Reversion Duration - how long a reverted call rings the Attendant Group before being
disconnected (this can be set to “ring indefinitely”).
Benefits:
• Improves call handling efficiency and ensures that held/transferred calls will not be
lost or forgotten.
SLIDE RINGING
Description:
This is a type of delayed ringing for exchange line FF-keys. Unlike delayed ringing, the
immediate ring stations will continue ringing even after slide ringing occurs. You can program a
exchange line to ring incoming calls on certain phones first, then (if they remain unanswered)
have them start ringing on other phones that have an FF-key appearance for that line. You can
enable/disable this feature on individual extensions and individual trunks. You can also set a
timer for determining when Slide Ringing begins on the FF-keys.
Benefits:
• Provides delayed ringing for multiple line-appearance calls.