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S-ICX-50-200 S-ICX (International) issued October 2000 67
Voice Mail
With the S-ICX, Voice Mail is available externally (a third-party application hooked up to the phone
system). Voice mail options are discussed below:
THIRD-PARTY VOICE MAIL SUPPORT
The S-ICX also provides features for external Voice Mail products from a third-party vendor. Some of
these features are explained below.
NOTE: The fact that the S-ICX offers these features does NOT guarantee that all features offered by
the third-party Voice Mail manufacturer will work with the S-ICX.
VOICE MAIL TRANSFER KEYS
Description:
Users can program any one-touch key on their phones to transfer to a mailbox without waiting for
the Voice Mail system to answer. The mailbox can be located on the user’s S-ICX system, or on
another networked S-ICX or ICX system. Two Transfer Keys are available. One can be used for
external transfers to greetings, and the other for external transfers without greetings.
Benefits:
• Calls can be transferred to a personal mailbox faster, with fewer buttons to press.
MSG KEY CALLBACK KEY
Description:
Key phone users can program the MSG Callback key to retrieve their Voice Mail messages.
Benefits:
• The MSG Callback key is already labeled; it’s simple to remember and simple to
press.
ONE-TOUCH KEY FOR VOICE MAIL
Description:
Allows a user to program any one-touch key on the phone to automatically dial Voice Mail. The
dial number for Voice Mail along with the user’s password can be stored under the key. If this
feature is programmed on an FF-key, the key will flash red when a new message is left in your
voice mailbox. This key can also be used by the Attendant to transfer a caller into a specific
person’s mailbox, by hitting the Voice Mail key and the DSS key for that person.
Benefits:
• Allows a station user to have a larger message waiting lamp for Voice Mail and a
quicker way to retrieve messages from Voice Mail.
ANSWER SUPERVISION FOR VOICE MAIL
Description:
The S-ICX can be programmed to send an answer supervision signal to a 3rd-party Voice Mail or
Auto Attendant system, when the extension user answers a call. (Voice Mail doesn’t wait for the
ringing to stop before releasing the call.)
Benefits:
• Voice Mail releases calls to the extension more quickly.