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S-ICX-50-200 S-ICX (International) issued October 2000 49
Benefits:
• Allows operators, secretaries, bosses, etc. to interrupt calls in progress with urgent
information or other calls that need to be answered.
• Provides a way to establish a 3-party conference between two users and an outside
party, or among three users.
CALL DURATION DISPLAY
Description:
The length of a call in progress (minutes and seconds) is tracked and displayed on the phone’s
LCD.
Benefits:
• Users can tell how long they’ve been on a call—and what the SMDR/Call Logging
report is going to show for that call.
CALL FORWARDING
Description:
Call Forwarding allows users to automatically send their calls to another extension, to an outside
line, or to voicemail. There are several different types of call forwarding that can be set:
❣ All Calls
❣ If Busy
❣ If No Answer
❣ If Busy or No Answer
❣ Call Forward/Outside
All types can be set or cancelled manually by the phone user (you can allow/disallow this ability
for groups of users in programming). Most types can also be programmed on a permanent basis.
The user can also clear the phone of all of its Call Forward and DND settings with a single code.
Users can also set/clear Call Forward settings on other extensions from their own phones. (This
can all be allowed/disallowed in programming.) The S-ICX also provides timers in programming
for ringing duration before and after call forwarding.
Benefits:
• Provides a way to pick up calls for absent personnel who are not part of a call
coverage group.
• Allows for integration of Voice Mail systems.
Applications:
• Sales, marketing, customer service, etc.
• Companies using Automated Attendant and/or Voice Mail
CALL PARK
Description:
This feature is often used with Paging. It’s a type of transfer that doesn’t involve the phone
ringing; you simply “move” the call to another location. There are three types of Call Park:
❣ System Park. Also known as Park Orbit or “Floating” Park. Users can park the call to an
orbit (ie., Virtual port), and page the person to pick up the call from any extension by dialing
a Park Pickup code and the orbit number.