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35
Troubleshooting
If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC
adaptor and turn off the handset, then reconnect the base unit’s AC adaptor and turn on the handset.
General use
Problem Cause/solution
The handset does not
automatically turn on after
installing/replacing batteries.
L The battery is empty or too weak to turn on the power. Place the
handset on the charger, and let it charge.
The unit does not work. L Make sure the batteries are installed correctly (page 7).
L Fully charge the batteries (page 7).
L Check the connections (page 7).
L Unplug the base unit’s AC adaptor to reset the unit and turn off
the handset. Reconnect the adaptor, turn on the handset and
try again.
L The handset has not been registered to the base unit. Register
the handset (page 24).
I cannot hear a dial tone. L Make sure that you are using the supplied telephone line cord.
Your old telephone line cord may have a different wiring
configuration.
L The base unit’s AC adaptor or telephone line cord is not
connected. Check the connections.
L If you are using a splitter to connect the unit, remove the splitter
and connect the unit to the wall jack directly. If the unit operates
properly, check the splitter.
L Disconnect the base unit from the telephone line and connect
the line to a known working telephone. If the working telephone
operates properly, contact our service personnel to have the
unit repaired. If the working telephone does not operate
properly, contact your service provider/telephone company.
I do not know how to erase y
(Missed call) from the display.
L There are unviewed missed calls remaining. View them and
erase y in the following way.
Base unit:
1 \ (right soft key)
2 Press {V} to search from the most recent call, or press {^}
to search from the oldest call.
Handset:
1 8 (middle soft key)
2 {V}/{^}: “Caller List” i M
3 Press {V} to search from the most recent call, or press {^}
to search from the oldest call.
I cannot use “Copy” or “Copy
All” when I press 8 while
displaying phonebook entries.
L These items are phonebook copy features between the
handsets. Although the handset shows these items, copy
features are not available for this model. Phonebook entries
cannot be copied even between the base unit and the handset.
TG6451BX(e).book Page 35 Wednesday, July 8, 2009 10:25 AM