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Troubleshooting
If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC
adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then
insert the batteries into the handset again.
General use
Battery recharge
Problem Cause/solution
The unit does not work. L Make sure the batteries are installed correctly (page 11).
L Fully charge the batteries (page 11).
L Check the connections (page 10).
L Unplug the base unit’s AC adaptor to reset the unit. Reconnect the
adaptor and try again.
L The handset is not registered to the base unit. Register it (page 33).
I cannot hear a dial tone. L The base unit’s AC adaptor or telephone line cord is not connected.
Check the connections.
L Disconnect the base unit from the telephone line and connect the
line to a known working telephone. If the working telephone operates
properly, contact our service personnel to have the unit repaired. If
the working telephone does not operate properly, contact your
service provider/telephone company.
w is not displayed. L The handset has lost communication with the base unit. Move closer
to the base unit, and try again.
L Unplug the base unit’s AC adaptor to reset the unit. Reconnect the
adaptor and try again.
L The handset is not registered to the base unit. Register it (page 33).
The base unit beeps when I
press any button or lift the
corded handset.
L The handset is in use. Try again later.
L You cannot join the call when the handset is in speakerphone mode.
L You cannot make a conference call while you use the speakerphone.
L When privacy mode is on, you cannot join an existing outside call.
Problem Cause/solution
“Recharge battery” is
displayed, 4 flashes or
the handset beeps
intermittently.
L Battery charge is low. Fully charge the batteries (page 11).
I fully charged the batteries,
but
– “Recharge battery”
and/or 4 is still
displayed or
– the operating time seems
to be shorter.
L Clean the battery ends (S, T) and the charge contacts with a dry
cloth, and charge again.
L It is time to replace the batteries (page 11).
TG3651BX(e).book Page 31 Monday, May 31, 2010 8:51 AM