Filter
Top Products
75
Troubleshooting
Useful Information
You cannot make an intercom/
outside call.
• Your handset is in remote operation mode
(p. 60). Exit by pressing [OFF].
• The handset you called is too far from the
base unit.
• If the handset or base unit is in use, you may
not be able to make a call. Try again later.
• You cannot make an outside call when the
Dial Lock is turned on. To cancel the mode,
see page 55.
You cannot redial. • If the last number dialed was more than
48 digits long, the number will not be
redialed correctly.
• You cannot redial when the Dial Lock is
turned on. To cancel the mode, see page 55.
The handset does not display
the caller’s phone number.
• You need to subscribe to Caller ID.
• Other telephone equipment may be
interfering with your phone. Disconnect it
and try again.
• Other electrical appliances connected to the
same outlet may be interfering with Caller
ID.
• Telephone line noise may be affecting Caller
ID.
• The caller requested not to send his/her
Caller ID information (p. 30).
• If a call is being transferred to you, the
Caller ID information will not be displayed.
• If a (separate) Caller ID box is connected
between the unit and the telephone wall
jack, disconnect the Caller ID box or plug
the unit directly into the wall jack.
The handset and/or base unit
does not announce the
displayed caller’s name.
• The handset and/or base unit ringer
volumes are turned off. Set to high, medium,
or low (p. 17, 18).
• The Talking Caller ID feature is turned off.
Turn it on (p. 32).
The handset and/or base unit
does not announce the
displayed caller’s name
properly.
• Name pronunciation may vary.
• The handset and/or base unit will announce
each letter of abbreviations, such as “Co.”
and “Inc.”.
• Caller ID supports names of up to 15 letters.
If the caller’s name has more than 15 letters,
the name will not be announced correctly.
Problem Cause & Remedy